Privacy Policy

Privacy Policy — Ocean 11 Market (Florida)

Effective Date: March 4, 2026

Ocean 11 Market (“Ocean 11 Market,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order through our online store (WooCommerce) for delivery or pickup, contact us, or otherwise interact with our services (collectively, the “Services”).

1) Information We Collect

A) Information you provide

Contact information: name, phone number, email address
Order and fulfillment information: items purchased, delivery/pickup preference, delivery address, billing address, special instructions, and order communications
Account information (if you create an account): login credentials and profile details
Messages: content you submit through forms, chat, SMS, email, or customer support

B) Information collected automatically

Device and usage data: IP address, device type, browser type, pages viewed, links clicked, referring/exit pages, and approximate location derived from IP
Cookies and similar technologies: used to keep the site working (including checkout), remember preferences, and help prevent fraud

C) Payment information

Payments are processed by third-party payment processors through WooCommerce. We do not store full payment card numbers. Payment processors may collect and process payment details according to their own privacy policies.

2) How We Use Your Information

We use your information to:

Process and fulfill orders (delivery and pickup), including confirmations, updates, and contacting you if needed
Provide customer support and respond to requests
Operate and improve our website, WooCommerce store, and customer experience
Secure our Services (fraud prevention, abuse detection, troubleshooting, and protecting accounts)
Comply with legal obligations and enforce our policies

3) How We Share Your Information

We may disclose your information as needed to:

Service providers that support our operations (website hosting, technical support, analytics, email/SMS tools)
Payment processors to complete transactions
Delivery/fulfillment partners (if used) to deliver your order
Legal and safety purposes (to comply with law, respond to lawful requests, protect rights/safety, and prevent fraud)

We do not sell your personal information.

4) Cookies, Analytics, and WooCommerce/WordPress Features

Our WordPress/WooCommerce site may use cookies and similar technologies for:

Essential functionality (cart, login sessions, checkout, security)
Store operations (remembering items in cart, order flow, fraud prevention)
Analytics (understanding traffic and improving performance)
Embedded content (such as maps or videos, if present)

You can control cookies through your browser settings. If you disable cookies, parts of the site—especially checkout—may not function properly.

5) Marketing Messages

If you opt in, we may send promotional messages by email or SMS. You can opt out at any time by:

using the unsubscribe link in emails, and/or
replying STOP to SMS messages (if applicable)

We may still send non-marketing messages such as order confirmations, delivery updates, receipts, and customer support responses.

6) Data Retention

We retain personal information only as long as reasonably necessary to:

fulfill orders and provide support
maintain business records (including tax and accounting)
comply with legal requirementsWhen no longer needed, we delete or anonymize it where reasonably possible.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no online service can be guaranteed 100% secure.

8) Your Choices & Rights

Depending on where you live, you may have rights to request access, correction, or deletion of your personal information. To make a request, contact us using the details below.

9) Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10) Third-Party Links and Services

Our site may include links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for them.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above shows when it was last updated. Continued use of the Services means you accept the updated policy.